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Merchandise Sales and Return Policy
Our promise to our customers is to deliver quality products on time. However, mistakes and errors can occur because we are all human. If we sent you the wrong product, wrong size or color, we will remedy any mistakes on our part in a timely manner.

Our policy on return merchandise is as follows:

  • 100% exchange or replacement on items in mint condition (less shipping and handling charges);
  • customers must inform Africastyles (by email, or fax: (519) 649-2960) within 2 days of delivery if the product does not meet with the customer's expectations;
  • customers must receive authorization (RTA Number) from Africastyles BEFORE any materials are returned for replacement, exchange or credit;
  • merchandize must be shipped back to us, via a carrier that provides real-time tracking of shipments, and post-marked within 2 days of delivery;
  • in order to qualify for exchange, replacement or store-credit, merchandise must be received by us within 30 days of purchase;


  • damaged, previously worn items are not returnable for exchange, replacement or store credit;
  • items custom-made/adjusted to fit your body type;
  • items re-sized or reshaped to fit your body type;
  • items made with special fabrics specified by customers;
  • items with stains - lipstick, cosmetic, oil, perfume or make-up - are not returnable;
  • items sold at special discounts are not returnable;
  • Shipping, bank/card transaction fee and insurance charges are not refundable.
  • If a customer refuses to accept delivery, the customer is liable for return shipping costs and a re-stocking fee of 20% of the order.

In order to avoid stain damage, please remove all make-up before trying on the garment. If you use hair sprays, please cover the head (and face) with a scarf before trying on dresses and blouses.

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